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Citizen requests (PQRSD) with deadline control

Citizen filing, an inbox with a traffic light for remaining business days and a management dashboard by department.

What to try

  1. 01Open the inbox: the red rows are already overdue.
  2. 02Look at the “Owner” column: the ones saying “unassigned” are the ones that expire without anyone seeing it coming.
  3. 03File a new request and watch it appear at the top of the inbox.
  4. 04The dashboard summarizes overdue items by department.

Why it matters

The deadline runs from filing, counted in business days and skipping holidays. Today it's tracked in an Excel file nobody looks at on Fridays.

Where the demo stops

Deadlines are configurable and must be checked against current regulations. It doesn't calculate extensions or suspensions, and it doesn't replace the document management system.

Go to the officer's inbox See the management dashboard

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